Service & Project Management Learning

online and blended

ITIL MALC – Managing Across The Lifecycle

The Managing across the lifecycle course, is the final course defined in the ITIL framework. The course and associated exam forms what is sometimes referred to as a ‘capstone’ course – as it is the last in the qualification scheme prior to becoming and ITIL expert. In reality though the MALC course is another course in the intermediate layer.

Prior to this course and exam a candidate will have taken and passed the ITIL foundation course (earning 2 credits) and a combination of courses from the service lifecycle and service capability levels (earning a minimum of 15 credits). So by the stage the candidate wishes to take the MALC course they will have 17 credits minimum. Passing the Managing across the lifecycle (MALC) exam is worth 5 credits.

A total of 22 credits are required for a candidate to qualify for the ITIL expert status, certificate and badge.

The course you take should be accredited and contain at least 30 contact hours. The courses offered here are all accredited and comply with the number of recommended contact hours. At this MALC level you should be prepared for personal study prior to and during the course itself.


  • 10 Questions, case study based, gradient scored (5 points for most correct answer, 3 points for next most correct answer, 1 point for least correct answer, 0 points for the wrong answer (commonly referred to as the distracter)
  • 120 minutes (150 minutes if taking exam in a ‘second language’)
  • 70% (35/50)
  • Closed book, supervised
  • Paper based or online
  • Pre-requisite: 2 credits from ITIL Foundation, 15 credits from combination of service lifecycle and/or service capability courses.

Syllabus overview

The MALC (Managing across the lifecycle) course take the student on a program that connects the dots with regard to the ITIL service lifecycle. It is a program that gives the insight into the lifecycle as a cohesive unit as oppose to separate lifecycle stages, processes and functions. The course has a strong focus on integration and shared information and knowledge across all disciplines of the IT service provider.

The course is divided into a structured set of modules that are aimed at drawing together all elements of the service lifecycle:

  1. Key concepts of the service lifecycle
  2. Communication and stakeholder management
  3. Integrating service management processes across the service lifecycle
  4. Managing services across the service lifecycle
  5. Governance, roles, people, competence and the organisation
  6. Measurement
  7. Implementing and improving service management capability
  8. Summary and exam preparation
There is also guidance and instruction on many concepts and terms bought together in a cohesive manner. Some of these are listed here:
  • Core, enabling and enhancing services
  • Risk assessment and risk management
  • Knowledge sharing
  • Communication across the lifecycle
  • Design coordination
  • Transition planning and support
  • Value of the 7 step improvement process
  • Identification of customer needs
  • Service rehearsals
  • SLM review meetings
  • Management systems
  • Demonstrating business value
  • Service, process and technical metrics
  • Service measurement framework design
  • Monitor control loops
  • SWOT analysis
  • Six Sigma
  • CMMI
  • CoBIT
  • ISO/IEC 20000
  • Benchmarking
  • Business case
  • …….. and much more

Target audience

The Managing across the lifecycle program is appropriate for IT professionals, C level IT executives, senior IT managers and those aspiring to be IT managers, supervisors and leaders in their field. It is also appropriate for those who require an business and management level awareness of the ITIL service lifecycle, along with the challenges and difficulties associated with the introduction of service management principles into an organisation.

The course is also suitable for those looking for credits towards an ITIL expert qualification.

Course formats:

  1. Web access video based training – self study
  2. Web access video based training – supplemented with instructor
  3. In house (instructor led, private course for organisations having 8 or more for training)
  4. Public schedule (specific cities, for individuals or smaller groups)

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Western Australia 6069 Australia Tel: +61 7 3102 3388